Pengaruh Penerapan POAC terhadap Kinerja Anggota Komunitas Titik Sambung

Abstract

The main challenge often faced when running an organization is how to maintain the consistency of performance of members who have a voluntary basis without coercion. The purpose of this study is to find out how the implementation of POAC management in the Titik Sambung Community. This study uses a case study approach with a qualitative research method. In this study, the researcher acts as a key instrument, where the researcher goes directly to the field to capture the phenomenon in its entirety and naturally. The implementation of POAC management in the Titik Sambung Community is as follows: In planning, the community focuses more on planning based on the actual capacity of members and needs in the field. In organizing, tasks are divided by considering members' abilities, commitment, and desire to learn, creating flexible yet focused collaboration. In actuating, the founder adopts a personal and humanistic approach through direct communication, reflection, and joint evaluation, so that members feel valued and motivated to participate actively. In controlling, this is implemented through a combination of KPI records and direct observation, with a dialogue approach that emphasizes relationships over formal sanctions. The benefits of this research are: understanding how POAC management is implemented in a community, specifically the Titik Sambung Community, and understanding the impact of POAC management implementation on a community.